Introduction
The standards which a well-known vehicle manufacturer from southern Germany sets for its workshop literature are exacting: satisfaction of very stringent quality standards, extensive flexibility and comprehensible description of complex technical matters. The customer's technical departments use external support in order to benefit from concentrated know-how in these specialized services and exploit synergy effects.

IndustrieHansa is one of the preferred service partners of this OEM for the production of workshop literature and the long-standing venture between the two companies is based on quality, reliability and scope for continuous innovation in the early stages of integrating documentation into the process chain of product development.

Solution: Complete writing of workshop literature for powertrain, chassis, interior compartment and add-on parts for car series in all classes and limited edition vehicles in close agreement and collaboration with the customer's technical departments.

Puncture points

• Researching information
• On-site research (carrying out and recording repairs, photographic research)
• Conversion of recordings into authoring system: including description of repairs along with list of all special tools and torques required, graphic representations using 3D data, integration of diagrams, tables, flowcharts
• Internal quality check
• Customer interfaces: after-sales technology (time studies technician, mechanics)
• Internal interfaces: calculation of work units, graphics department, quality management

Benefits
Efficient undertaking of repair work in workshops as a result of the high-quality repair descriptions.

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